Show Them That You Care

10 ways to let your clients know you appreciate them

Of course we care about our clients, but are they feelin’ it? You may think you are doing a great job of appreciating clients, but consider this disconnect: According to a Harvard Management Update generated by Bain and Co., 80 percent of companies believe they deliver a superior customer experience, but only 8 percent of their customers agree. Obviously, it’s time to consider some appreciation tactics. 

Nov 23, 2015 Gordon Fowler

Difficult Employees with Good Intentions

Don’t give up on a great worker who can’t communicate

You might experience a scenario like this at the office: A colleague, boss or employee is incredibly gifted; they are technically skilled, knowledgeable, strategic and very smart.  But a frustrating paradox is that they are terrible communicators: unable to take on other’s perspectives, constantly interrupting and long-winded, putting themselves ahead of others, defensive, inflexible, emotional — you get the drift.  

Nov 19, 2015 Tania Fowler
(Shutterstock)

Business Vacay

The millennial approach to business travel

According to a recent article, millennials are not frugal when it comes to company cash. Recent research shows that millennials spend more money on business trips than either gen X or baby boomers — on costly expenses ranging from flight upgrades to hotel room service.

Nov 17, 2015 Kiara Reed

The Marvelous Mentor

Chris Johnson’s massive success affords next-gen business leaders the opportunity to grow

In the coming months, Chris Johnson will ask a lot of his employees, whose average age is just 24 years old. He expects to do $30 million in retail sales this third year of manufacturing, recently signed a powerful licensing deal with Disney’s Marvel, and plans to expand from the four products currently on shelves to more than 100 next year. But Johnson’s hiring strategy emphasizes passion over experience, something he says his team has in spades.

Nov 17, 2015 Andy Galloway
Alexandria Goff opened her own practice right out of law school. She specializes in estate planning, probate and equine law.

The Contemporary Counselor

Law schools are responding to the gap in entrepreneurial education that up-and-coming lawyers need

Traditionally, the path from law student to full-fledged lawyer has been fairly straight-forward: A student starts out with a summer internship at a law firm, graduates and passes the bar exam, then gets hired at a law firm. In a secure and supportive work environment, law graduates can make good money, meet professional mentors and learn the skills required to be a real lawyer. This is the standard route, the one most students embark on every year. But more graduates like Alexandria Goff are choosing to buck tradition in the name of independence.

Nov 10, 2015 Russell Nichols
(Shutterstock)

The Capital Region Needs More Skilled Laborers

Make no mistake: The Capital Region boasts some of the nation’s finest colleges and universities. Many a regional leader is a proud alum of UC Davis or Sacramento State. Yet in 2015, it might behoove us to ask some scary questions: Does a 4-year college degree guarantee a good job? If so, can that good job be reconciled with the staggering debt that currently accompanies a college diploma.

Nov 2, 2015 Winnie Comstock-Carlson