The topic of this event is “Industry trends and best practices in self-service”. The event is hosted by SETA and sponsored by Genesys, the market leader in omnichannel customer experience and contact center solutions. There will be presentations, case studies and a facilitated panel discussion.
Self-service continues to be a hot topic for call center leaders in nearly every industry. As customers demand more information and ease of doing business with our companies, contact center leaders are challenged to find innovative ways to meet this demand. More than simply call avoidance, self-service opportunities have grown just as contact technologies have grown.
The NCCCA is excited to hold this event pertaining to self-service where attendees will hear from experts in the industry and interact with peers from contact centers throughout northern California.
Contact center leaders and Information Technology professionals supporting contact centers are encouraged to attend.
This event is free, space is limited and attendees must pre-register.