Customer service. It’s a skill critical, not just for service-related industries like retail, hospitality and sales, but truly for all business sectors. Because at the end of the day, we all have customers. They’re our colleagues, our business partners, our clients, and yes — our customers. The quality of care and service we provide to each other is at the core of how we all do business.
But between a global pandemic, staff shortages and unmotivated workers, traditional expectations of customer service have taken a dip. And frankly, that’s understandable. But what’s not acceptable is refusing to adapt and find new ways to provide the highest quality of customer service.
That’s why Clutch has adopted a new model, one that focuses on concierge-level, top-notch customer service. We’re the team that answers the call and truly listens to the needs of our client. The team who is always looking for ways to help our clients succeed. A team built on the foundation that creating a strong culture supports your bottom line. Clutch is the team committed to providing customer service like you’ve never seen before.
“I cannot thank you all enough for such a special day! WOW I’m just overwhelmed by how awesome this day was! Thank you to all who planned and played a role in this truly magical day!” — Mackenzie Wieser, CEO of Sacramento Splash
From the foundations of organizational development like strategic planning, training and business process improvement to business services such as event management, resource amplification and project management, you’re going to get the best from Clutch. With an award-winning team bringing together expertise from private, nonprofit and public sectors, Clutch works with you to develop strategic initiatives that build trust and loyalty with your clients.
“You bring the challenge. Clutch connects you to the solution. You get the credit,” says Anne Descalzo, co-founder and CEO of Clutch. “There is no project too big or too small for us, and if we’re not confident we can deliver the best results from our in-house collection of experts, we know exactly who can. Think of us as your ultimate network — and you’re in the center. Every time.”
What does your business look like in an optimal world?
“What if you could snap your fingers and find that unicorn hire you’ve been dreaming of? What if you could click your heels and transform your company’s culture? What if you could wake up every morning in absolute control of your business? Imagine the possibilities.”
What does your company look like in an optimal world? How about your own career?
“What if you could snap your fingers and find the model client? What if you could click your heels and transform your company’s culture? What if you could wake up every morning in absolute control of your time, treasures and talents? Imagine the possibilities.”