Hiring is a confounding game. Some people have a great knack for it and an intuitive sense about people — but even they can get it wrong. The world-renowned Disney Institute hires “attitude versus aptitude,” and you would be wise to do the same.

My coworker is very aggressive towards me. I have reported this to my supervisor twice in the past, but nothing has changed. It’s getting to the point where I have constant anxiety about being in the office with her and feel if this continues I’ll be driven to quit my job, which I love. Is there any legal recourse I can take?

Our small company is considering bringing on two or three summer interns. Half of me thinks this is a great way to get some help with projects, tap into the knowledge of a younger generation and give back to our local students. The other half of me thinks this is going to be a management nightmare that will suck my working hours dry. How can we ensure a successful summer for everyone involved?

For all its importance to business survival, companies tend to fail miserably at hiring sales staff. A 2011 survey of more than 400 firms by DePaul University researchers found that hiring one seller costs $29,000. But a lot of that money flutters out into the ether; a third of recruits don’t make it through their first year.

I hired a new business development director because she promised she could bring a specific new client on board. It’s been six months, and it’s pretty clear that the client is not happening. She’s done a great job otherwise, but I feel duped. What can I do?

Quality communication goes far beyond organizational structures, clear directives and efficient systems. Time and again, I’ve watched highly effective teams crumble due to a lack of effective dialogue. And that’s because the most successful way to engage and improve your company is not by talking. It’s by listening.

The Workplace Bullying Institute would like to see legislation put in place to protect employees from abusive coworkers or bosses. The California State Council for the Society for Human Resource Management says legislation would leave too much room for subjective analysis. What do you think?

Carrie Clark, a former teacher, says bullies aren’t confined to playgrounds. Sometimes, they run the whole school. And they do more than demand that work get done. They threaten, humiliate or intimidate for reasons unrelated to job performance.

The Society for Human Resource Management has developed a model procedure for handling bullying complaints. Key language includes:

Almost three decades after the implementation of the federal Americans with Disabilities Act, many California companies are embroiled in lawsuits or out of business altogether. With that in mind, Assembly Republican Leader Kristin Olsen has made ADA reform a pillar of her legislative agenda.

Last year, I paid someone to relocate for a position with our company. I had the person sign a contract requiring repayment if she left before one year. At one year and two weeks, she quit. Now it’s looking like I need to recruit from out of the area again. Are there any tips you can give me for making sure that the person doesn’t run out the door? 

Has the day has finally arrived to move your business into a new home? Learn how to survive the transition without losing your patience, computers or sanity.

We’re hiring a new office manager and looking for someone trustworthy and friendly. Going through applications, we found that some of the hiring staff were able to view applicants’ Facebook profiles, either due to mutual friends or because of the applicant’s privacy settings. Are there any legal reasons not to do this? Can we raise questions during interviews based on the information we’ve learned via social media?

How would you feel if, during an interview, a potential employer questioned you about a recent post you had made on social media? 

Are you putting yourself at risk? If so, you’re not alone. 

Since starting my business in 2010, my number of full-time employees has tripled. One thing I wish I’d done in the beginning is establish a dress code. I’m worried that the relaxed atmosphere I’ve allowed does not reflect the professional competency I’m trying to project. How can I implement a dress code, and should I be worried about violating any laws when I do?

Recognizing key signs of dishonesty and deception is a professional skill that can pay off in spades. If you’re keen, you can see people’s body language change when they lie, as they try to manage their anxiety. So unless you’re dealing with a sociopath or a superb actor, you can spot those who try to mislead you by monitoring their nonverbal signals. Here’s how:

Improving the minimum wage and making Sacramento a better place to do business are not mutually exclusive goals. Done properly, an increase to the minimum wage targeted at Sacramento’s working poor will strengthen the economy, benefit the entire community and help create the Sacramento that we all want.   

Etiquette programs throughout Northern California cover everything you need to know, from effective communication to dining with chopsticks. Schools offer customized workshops for organizations and individuals alike.

You know That Guy. He wears too much Axe body spray, he makes loud personal calls while you’re trying to work, he chews food with his mouth open. He’s a close-talker with his shirt open one button too far. He’s also really good at his job. If you’re a manager, what do you do with That Guy?