Dilemma of the Month: Job Title Woes

I am an inside sales representative for a medical device company. I work hard to build relationships over the phone to sell and consult on products. When I was hired, the president specifically told me this was not a telemarketing job. Recently, I caught the president introducing our team as “the telemarketers.” Is this a sign I should go back to school asap or find another job?

May 4, 2017 Suzanne Lucas

Forget About Perks and Focus on Culture

Culture needs to be a constant priority. You can’t expect a bunch of perks to define your company. Instead, spend some time defining your values — afterall, you already know them. Then make sure everyone on your team has buy-in.

Apr 3, 2017 Tyler Smith

Dilemma of the Month: Getting People to Give Notice

We service clients who are kids in the foster care system. We really value when our employees that resign give at least a three-weeks’ notice, so they can transition their clients — kids who have already had upheaval in their lives — to their team members before they leave. Is there any meat that we can put on the bones of a policy requiring a three-week notice, with some type of consequence for not providing this notice?

Mar 30, 2017 Suzanne Lucas

Dilemma of the Month: How to Lay Off an Employee

We are reorganizing and will be eliminating one position. We will have to lay this person off, and I have a few questions about how to handle it: Who needs to be in the room when we tell her? How much severance should we offer? What else do I need to do?

Mar 9, 2017 Suzanne Lucas

Leadership Can Happen Unexpectedly

Look for random acts of courage — and encourage them

While there are a mountainous number of books and articles about leadership — on the traits and qualities of good leaders, what it takes to be a leader and whether everyone is capable of being a leader — it’s important to remember that leadership boils down to a couple key things: followers and a crystal clear message. To keep the followers, you need to get the message right.  

Feb 6, 2017 Tania Fowler

Dilemma of the Month: Holding Exempt Employee Accountable

Last year, we hired someone to run our small business, and we paid him very well. However, he was always coming in late, taking Fridays off, calling in sick, having car trouble and dentist appointments, etc. He was an exempt employee, so we kept paying him as if he was there all the time. He quit and we don’t want to have the same problems with the new hire.

Feb 2, 2017 Suzanne Lucas

5 Ways to Stay Safe at Work

We spend a large portion of our lives at the office, so whether it’s having multiple evacuation routes out of your building or routinely checking cords and heaters, office safety is not something we should take for granted.

Jan 13, 2017 Robin Epley

Dilemma of the Month: My Boss Gossips

My boss is a gossiper. I’ve worked at this company for two years.The first year it wasn’t bad, but she gradually started to say negative things to me about my colleague. As I started to hear more, I couldn’t handle it. I told HR the truth and was advised to speak with my boss’s immediate boss. Our team includes only four people, and I feel my boss will know who complained. 

Jan 12, 2017 Suzanne Lucas

Your Guide To 7 Workplace Dress Codes

No matter where you work or what you do, there’s always going to be a dress code. For people who work with their hands, that may mean steel-toed boots and protective eyewear, but for the average office worker, it’s less about safety and more about looking neat, organized and professional.

Dec 2, 2016 Robin Epley

Dilemma of the Month: Possible Gender Discrimination

I have been in my current job for about one year. I have been working in my industry for eight years and have an MBA. When I applied, the minimum experience was two years. I have more industry experience and more education. How am I not supposed to see this as gender discrimination?

Nov 30, 2016 Suzanne Lucas