Show Them That You Care

10 ways to let your clients know you appreciate them

Of course we care about our clients, but are they feelin’ it? You may think you are doing a great job of appreciating clients, but consider this disconnect: According to a Harvard Management Update generated by Bain and Co., 80 percent of companies believe they deliver a superior customer experience, but only 8 percent of their customers agree. Obviously, it’s time to consider some appreciation tactics. 

Nov 23, 2015 Gordon Fowler
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Machines Are Better Than Humans at Hiring the Best Employees

People want to believe they have good instincts, but when it comes to hiring, they can’t best a computer. Hiring managers select worse job candidates than the ones recommended by an algorithm, new research from the National Bureau of Economic Research finds.

Nov 20, 2015 Rebecca Greenfield

Difficult Employees with Good Intentions

Don’t give up on a great worker who can’t communicate

You might experience a scenario like this at the office: A colleague, boss or employee is incredibly gifted; they are technically skilled, knowledgeable, strategic and very smart.  But a frustrating paradox is that they are terrible communicators: unable to take on other’s perspectives, constantly interrupting and long-winded, putting themselves ahead of others, defensive, inflexible, emotional — you get the drift.  

Nov 19, 2015 Tania Fowler
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Business Vacay

The millennial approach to business travel

According to a recent article, millennials are not frugal when it comes to company cash. Recent research shows that millennials spend more money on business trips than either gen X or baby boomers — on costly expenses ranging from flight upgrades to hotel room service.

Nov 17, 2015 Kiara Reed

The Marvelous Mentor

Chris Johnson’s massive success affords next-gen business leaders the opportunity to grow

In the coming months, Chris Johnson will ask a lot of his employees, whose average age is just 24 years old. He expects to do $30 million in retail sales this third year of manufacturing, recently signed a powerful licensing deal with Disney’s Marvel, and plans to expand from the four products currently on shelves to more than 100 next year. But Johnson’s hiring strategy emphasizes passion over experience, something he says his team has in spades.

Nov 17, 2015 Andy Galloway
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Calpers Pushes Boards to Clear Room for the Young and Ethnic

The $294 billion California Public Employees’ Retirement System is taking aim at older, white men on corporate boards with a proposed policy aimed at adding more women, minorities and gays to key positions at the largest U.S. companies. Raymond, five years older than the bank’s recommended retirement age of 72, exemplifies that group.

Nov 13, 2015 Alison Vekshin
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Exempt Versus NonExempt: Why You Need to Know the Difference

Misclassifying could cost your business megabucks

You have 10 seconds to name the key differences that determine if an employee is exempt or nonexempt. Ready, set, go.​ Oh, you couldn’t do it? Color me surprised. Whether you’re an employer or an employee, not knowing the difference between the two is doing yourself a huge disservice, and, as an employer, can land you in some hot – scalding hot – water.

Nov 6, 2015 Frank  Radoslovich
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The Capital Region Needs More Skilled Laborers

Make no mistake: The Capital Region boasts some of the nation’s finest colleges and universities. Many a regional leader is a proud alum of UC Davis or Sacramento State. Yet in 2015, it might behoove us to ask some scary questions: Does a 4-year college degree guarantee a good job? If so, can that good job be reconciled with the staggering debt that currently accompanies a college diploma.

Nov 2, 2015 Winnie Comstock-Carlson
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You Can’t Work Your Way Through College Anymore

Working to pay for college doesn’t work. Despite the fact that 40 percent of undergraduates work at least 30 hours per week while in college, tuition is too high for those hours to make much of a difference, a new report shows.

Oct 30, 2015 Sarah Grant
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Age Discrimination Is Widespread in U.S. Job Market, Study Finds

Discrimination, rather than lack of skills, may help to explain why older workers have longer periods of unemployment duration. Long periods of unemployment — six months or longer — have been one of the lasting problems in the wake of the 2007-2009 recession, the biggest downturn since the 1930s. What’s more, the bias worsens when gender is considered.”

Oct 27, 2015 Steve Matthews
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Clear Your Mind and the Cash Will Flow

Businesses are betting on meditation for employee health and corporate profits

You live a crowded life. We all do. You probably looked at your smartphone before you rolled out of bed. You immediately checked your email, Facebook, Twitter and Instagram. Maybe you glanced at your phone on your morning commute. Your job demands multitasking, so at work your computer has 25 open tabs — Outlook, Excel, Word, Powerpoint, and on and on and on.  As you read this article, the odds are good that you’re also kind of doing something else.

Oct 27, 2015 Jeff Wilser
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California Shows How Paid Leave Law Affects Businesses: Not Much

As presidential candidates debate government-mandated paid family leave, the U.S. has a 39 million-person test lab. California enacted the nation’s first such program in 2004 and it hasn’t been the death blow to businesses that opponents warned of, according to studies over the past decade.

Oct 23, 2015 Esmé E. Deprez
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Forget Raises: Employers Lean on Health Benefits to Retain Workers

Wages are still stagnant, yet employers have found something else to help attract and retain employees: health-care benefits. A good insurance plan has become a more vital tool than ever for hiring, according to a recent survey from the Society of Human Resources.

Oct 22, 2015 Rebecca Greenfield